We at CrowFly value transparency and trust, and we make them top priority with every transfer. We know that when you contact us and use our platform, you are trusting us with your personal information as well as details about the experience that led to the settlement in the first place. It’s a big deal to our team, and we take your trust very seriously. That’s why we work hard to provide a transparent, respectful experience.
It’s important to know that certain states require specific information to become public when you engage in a court-ordered process (such as transferring the rights to structured settlement payments). When we file the petition for the transfer, the date, name, and type of case become public record, including payment details. Our team takes every possible precaution to protect sellers’ identifying information in public court documents where appropriate, but we are limited by state regulations on redacting.
This court transparency comes from a positive intent. Courts are publicly funded and are meant to be open. And transfers of payment rights may have many parties involved, and they should be able to verify that inappropriate actions are not being taken. But we have found this point cuts both ways.
When your case information becomes public, other organizations may use it to contact you with solicitations, competing offers, or in some cases fraudulent information. Past CrowFly sellers have alerted us to the solicitations ranging from broad physical mailing to direct competing filings to pushy phone calls made to family members and relatives. Companies can do this because court filings are public information, and there are tools to quickly review court information for such transactions. If your court jurisdiction does not allow redacting (hiding your name) and you have not specifically requested the case be sealed because of a legitimate fear, companies may be able to use background searching systems in order to find your phone number, email address, and sometimes even your home address. It can feel like an invasion of privacy, which is an unsettling thing to experience, to say the least.
One seller began receiving text messages just days before her hearing from a company she had never heard of. Though she was excited about the offer obtained through CrowFly, she was a little unnerved to get such aggressive outreach. We want to be clear that any information you share with us is kept purely between us and only those necessary for a successful transaction.
As we’ve seen it before, we believe it is our responsibility to help you avoid any unwanted solicitation from the moment you begin the process of selling structured settlement payments. Should you receive any contact from anyone other than a member of the CrowFly team or your appointed transfer counsel, we want you to know that you do not have to engage with them. Some past sellers have reported that simply responding in any way opens the door to further and more frequent unwanted communication. Should someone whom you do not recognize contact you, rest assured that CrowFly did not share your information with them. This came from the court filing data. If this occurs, you can contact us immediately if you feel action should be taken. We will take every step we can to address the issue.
Our team at CrowFly is always here for you. Should you have any questions about our transparency, how we protect your information, or our competitors, we are here to speak with you. Call 833-CROWFLY or email us at email@example.com.